How to provide personalized attention via WhatsApp?

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Answering every message that comes to WhatsApp by yourself may be fine if you have 10 to 20 chats a day. but, if your business grows, you could receive chats a day and things can get out of control  you won't be able to anymore provide personalized attention through WhatsApp only and you will need a team guided by certain recommendations so that your clients feel that you are still the one behind the screen. Of course, a CRM tool with automated messages will make this whole process easier, but if you're not ready, there are a couple of things you could start with.

The recommendations? We give them to you  Why is personalized attention via WhatsApp important? personalized attention by WhatsApp According to Oracle and Forbes Insights, this type of attention affects increased sales CU Leads customer retention and improvements in the marketing strategy . Hence the need to go beyond standardized services to offer consistent and personalized attention at each point of contact with customers . Likewise, WhatsApp is emerging as the ideal platform to offer this type of service to the user, since it is far from the corporate perception that people have of companies and gives a more personal nature to contact through this means.



Recommendations to personalize your attention on WhatsApp As we said, as your company grows, so will the flow of messages and requirements that your clients will have, making it at some point unfeasible for you to personally respond to each of their requests. The automation of customer service processes should not imply the depersonalization of the service, which is why below we share a series of tips so that you can offer the best possible service experience to your customers Personalize your welcome and out of care messages With WhatsApp Business you can configure automatic welcome, absence and quick responses, in order to guarantee  customer service.